At Ecclesiastical, we like to keep claims simple.
When your customers make a claim, we’ll look at their cover to see how we can best compensate them. We’ll work swiftly, and deal with the claim fairly. If we can resolve the claim when first contacted, we will.
But if it’s a little more complicated, we’ll ensure customers always know what’s happening. We’ll give them direct access to the expert claims handler dealing with the claim, who will be able to make key decisions.
In-house claims handlers with expertise in our sectors
Our expert claims handlers understand the issues faced by customers in our specialist sectors. Each has the knowledge, experience and authority to make key decisions to help customers through their claim.
Our Claims Academy provides staff with the training and support needed to consistently deliver the quality of service that our customers’ have come to expect.
Handpicked, experienced loss adjusters
We work closely with loss adjusters experienced in our specialist sectors. And because we employ a rigorous recruitment process and carry out regular reviews we give our loss adjusters significant delegated authority levels – so they’re empowered to help our clients speedily, when it matters.
Protecting your client’s interests
We’ll take a proactive approach to protecting your customer’s interests against third party legal liability claims.And we will always consult them before making any admission of liability.
We work with a carefully selected panel of specialist solicitors that have consistently demonstrated their expertise in our specialist sectors by successfully defending claims .
Giving your clients choice
If your clients have existing relationships with their own suppliers, in most cases, we’ll let them carry out the work.
How you can contact us
Claims can be reported and enquiries on existing claims made by telephoning 01 619 0300 from 9am to 5pm, Monday to Friday (excluding bank holidays)
Out of hours please use our claims hotline 24 hours a day, seven days a week by telephoning 1890 252 877 for ROI claims and 034 560 26083 for NI claims.
Our office address and contact details are:
Claims Department
Ecclesiastical Insurance Office plc
2nd Floor
Block F2
Eastpoint
Dublin 3
D03 T6P8
Telephone: 01 619 0300
Fax: 01 662 4639
Email: ireland_claims@ecclesiastical.com