Providing peace of mind
When your clients need to make a claim, we’ll look at their policy cover to see how we can best compensate them. We’ll work swiftly, and always deal with the claim fairly. If we can resolve the claim when first contacted we will.
- We give clients direct access to their personal expert claims handler dealing with their case
- We aim to keep things as simple as possible, offering guidance and assistance throughout the life of the claim, responding to enquiries with a Property claims SLA of 3 and Liability claims SLA of 5 days
- We will immediately confirm the policy cover, paying your client exactly what they are entitled to, quickly and without fuss
- We will take a proactive approach in protecting the interests of your clients who face third party legal liability claims, and we’ll always consult them before making any decisions on liability.
Delivering our promise
We put the client at the heart of everything we do, treating them as we would expect to be treated ourselves. With a passion for claims we provide a specialist, tailored service that focuses on solutions.
Supported by experts
Occasionally, client situations may require specialist support, whether this is investigating the cause of a leak, the physical restoration of a cherished family heirloom or taking a proactive approach to protecting their interests against third party legal liability claims.
We demand and receive the very highest level of service and expertise from our business partners. We have developed an extensive panel of specialist suppliers who undergo rigorous due diligence and ongoing monitoring to ensure they consistently deliver to client expectations.
Where a claim requires a loss adjuster to be involved to support your client, they can rest assured that each adjuster has been hand-selected and approved before being included on our panel.